We’re looking for an Application Support Analyst with 2+ years experience to join our Technology Solutions team. The role supports a broad range of applications (finance, workforce planning, asset management, etc.) with end‑user support, system configuration and continuous improvement initiatives.
Responsibilities
- Level 1 and Level 2 end‑user support management.
- User training and demonstrations.
- User/security management and system configuration.
- New site implementations.
- Testing of new system enhancements.
What We Offer
- Be part of a global leader in integrated facilities services.
- Work with passionate professionals committed to excellence.
- Competitive salary package and career development opportunities.
What You’ll Bring
- Tertiary qualifications in a business or IT related discipline.
- 2+ years experience in applications support.
- Proficient with relevant software development tools and processes such as Jira, SDLC and CI.
- Familiar with IT service delivery frameworks (e.g. ITIL) and broad technical and functional knowledge of enterprise IT systems and processes.
- Strong stakeholder management, time management and organisational skills.
- A strong commercial appreciation for applications and their role in business solution delivery.
- Ability to identify and facilitate issue resolution to ensure ‘fit‑for‑purpose’ outcomes.
Essential Compliance Requirement
Australian Citizen & ability to gain a Defence Baseline Clearance.
- Experience in projects.
- Experience with Asset Management or Field Service Management technology implementation.
- Strong experience with Microsoft desktop suite, Microsoft Project.
- SDLC management, directly or through vendor partners.
- Experience in Business Intelligence or Analytics delivery.
Job Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Information Technology
- Industries: Facilities Services and IT Services and IT Consulting
How to Apply
Click on the ‘apply’ link and complete the online application.
Our Commitment
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a protected working environment.
Please note: No agency applications are accepted.
Learn more about ISS in Australia and New Zealand on our website.
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📌 Application Support Analyst (Melbourne)
🏢 ISS Facility Services Australia and New Zealand
📍 Melbourne
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