- Own and operate Azure infrastructure across all HDEcom Brands: VMs, App Services, Azure SQL, network, storage.
- Maintain and improve CI/CD pipelines in Azure DevOps for .NET services and Shopify integrations.
- Monitor platform health, respond to alerts, diagnose and fix issues during APAC hours.
- Push infrastructure-as-code adoption, improve DR posture, and tighten deployment automation.
- Manage Cloudflare configurations (DNS, WAF, caching, Page Rules) across the portfolio.

Incident Response & Operational Continuity

- Follow and improve existing SOPs documented in Confluence; apply them as first responder during APAC hours.
- Triage production incidents, restore service, elevate when needed, document root cause.
- Contact and coordinate with third‑party vendors (hosting partners, services contractors) directly.

Application & Database Support

- Monitor Azure SQL performance, investigate slow queries, manage index health, elevate complex issues.

Security & Compliance

- Execute patching cycles for OS and middleware.
- Participate in access reviews, identity management, and security hardening.
- Support SOX compliance activities for infrastructure controls and audit evidence.
- Work closely with the external development, QA, and DevOps team as you will share the most time‑zone overlap.
- Help with infrastructure requests, environment provisioning, and deployment support.
- Lead handover sessions so nothing falls through the cracks between shifts.

Required Experience & Skills

- 5–8 years in infrastructure engineering, DevOps, or site reliability engineering.




- Solid Windows Server and IIS administration skills.
- CI/CD pipeline design and maintenance (YAML pipelines, release gates, artifact management).
- Working knowledge of .NET / C# applications — enough to read logs, restart services, and triage errors.
- Familiarity with Cloudflare or similar CDN/edge platforms.
- Experience with Datadog or similar monitoring and alerting tools.
- Strong incident management skills: calm under pressure, methodical, thorough in documentation.
- Effective communicator; you'll work across several countries and time zones daily via MS Teams, Jira, and Confluence.

Nice to Have

- Experience with Shopify or ecommerce platforms at an infrastructure level.
- Infrastructure‑as‑code (Terraform, Bicep, ARM templates).
- SOX or similar compliance frameworks in a technology context.
- Linux comfort (Ubuntu) for occasional CLI‑based tooling work.
- Interest in AI‑assisted operations and tooling.

What We Offer

- Global team — you'll collaborate daily with colleagues across several countries.
- Autonomy and ownership — this is not a ticket‑queue role; you'll actively participate in and shape how APAC operations work.
- Modern stack: Azure‑native, .NET, Jira/Confluence, MS Teams, AI tooling, and a culture that embraces automation.
- Growth opportunities into a potential Asia Pacific tech lead as the region's footprint grows.

Requirements added by the job poster

- 3+ years of work experience with Azure DevOps Services
- Working in an onsite setting
- 5+ years of work experience with Microsoft Azure

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📌 Senior Platform Engineer (Azure/DevOps) (Melbourne)
🏢 Hunter Douglas
📍 Melbourne