Position: APS4 Claims Support Officer - Expression of Interest

Location: Perth

Start Date: ASAP

Duration: Approx. 10-month contract with potential to extend

Pay Rate: $54.88 per hour + 12% superannuation

Overview

We are opening an Expression of Interest for APS4 Claims Support Officers to join a high-performing federal government team.

In this role, you will assist in the management and processing of complex and sensitive compensation claims relating to service-related injuries and health conditions. You will work closely with internal stakeholders to gather and assess information, ensuring claims are handled accurately, efficiently and with a high level of care and confidentiality.

This position operates in a structured legislative environment and requires robust attention to detail, sound judgement and the ability to manage sensitive information with integrity. You will be supported by senior staff while also exercising a level of independence in your day-to-day work.

Key Responsibilities

- Receive, assess and document compensation claims in line with legislative and policy guidelines
- Manage inbound and outbound calls with clients and their representatives in a professional manner
- Maintain and update client records using internal systems, ensuring accuracy and data integrity
- Research, analyse and assess complex and sensitive information to support claims processing




- Liaise with clients to request additional information and provide updates on claim progress
- Conduct initial eligibility assessments and prepare documentation for further determination
- Process invoices and reimbursements related to claims
- Collaborate with internal teams to support effective decision-making and information sharing
- Manage shared inbox enquiries, including claims and invoices
- Process requests for claim withdrawals
- Maintain knowledge of relevant systems, legislation, and policies through ongoing training
- Support and mentor new team members
- Contribute to process improvements and best practice initiatives

About You

- Strong attention to detail and ability to manage sensitive information confidentially
- Excellent communication skills, both written and verbal

- Ability to manage competing priorities and meet deadlines
- Strong analytical and problem-solving skills
- Experience working within structured policy or legislative environments (desirable)

- Ability to work both independently and collaboratively within a team

SOS Recruitment is committed to workplace diversity and equity in employment. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, women, people with family responsibilities, and individuals from diverse cultural, linguistic, religious and LGBTIQ backgrounds.

📌 Claims Support Officers (Australia)
🏢 SOS Recruitment
📍 Australia