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Customer Care Manager – Oceania

What You’ll Be Doing:

- Manage and growth dealer and service partners service performance.
- Manage customer expectations in terms of Technical and Commercial requirement.
- Lead and manage the service team day to days service operations and make sure resolutions of technical issues in timely manner.
- Active in reporting in Quality issues arise and take ownership till resolutions.
- Collaborate with Sales Order Processing team for spare parts delivery fulfillment management, right parts at right time.
- Close collaboration with Commercial Team and regional team to support the regional business expansion strategy.
- Responsible to evaluate in expansion of Dealer and Service Partner network with Commercial Team, inclusive existing dealer and service partners.
- Responsible to improve technicians’ service delivery to exceed customer expectations. This extend beyond technical skills.
- Responsible for technician career growth.
- Periodically organize & conduct Structural Technical Training for internal staffs, dealers and service partners.
- Perform Business Development activities to increase Customer Care revenue as well as profitability

What’s Needed for You to Thrive

- Possess good technical knowledge on Electrical and Mechanical system.
- Strong Business and People Manager.
- Good people leadership skill
- Good planning and organizational skill.
- Proficient in Microsoft office (MS Word, Excel, PowerPoint, Outlook)




- Ability to multi-task in a fast paced environment
- Strong team player and driven attitude
- Willingness to learn and innovate

Our Culture in 4 Words

Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably.

What’s in It for You

- Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow
- The possibility to work hybrid and build a flexible worklife balance
- Be part of an industry shift that makes a difference — in how people live, cook, clean, care, and serve
- Plus: country-specific perks and advantages designed to support your well-being.

About Electrolux Professional Group

Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry equipment for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2024, the Electrolux Professional Group had global sales of SEK 12.5bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Customer Service

Industries

Machinery Manufacturing

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📌 Customer Service Manager (Melbourne)
🏢 Electrolux Professional Group
📍 Melbourne