The Senior Customer Service Officer at Crown Lands is the point of escalation for complex enquiries, practical advice and sensitive service matters. The role combines customer service with analysis, accurate records and business improvement, so it suits someone who can stay calm while working through detail.

This full-time role is based in Dubbo, with advertised salary of $102,936 to $113,579. Applications close Wednesday 19 August 2026 at 11:55pm.

- You must have the right to work in Australia.
- Appointment is subject to a criminal record check.

NSW Government Candidate Requirements

This position needs an experienced service professional who can handle complexity without letting accuracy or relationships slip.

Candidate Requirements For Senior Customer Service Officer At Crown Lands and Public Spaces





Complex enquiries and practical advice Use a matter where you analysed the issue, checked the relevant information and gave the customer or manager a workable answer.

Transparent stakeholder communication Show how you adjusted your communication for customers, internal teams and external partners while keeping the message consistent.

Accurate briefs, records and correspondence Explain your quality checks and how your documentation supported a sound decision or timely service response.

Improvement and independent judgement Describe an improvement you identified, the action you took and the effect on service, workflow or team capability.

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📌 How to apply for Senior Customer Service Officer (Dubbo)
🏢 Team 3Thirty
📍 Dubbo