- Lead and shape a growing payroll services practice across a diverse client portfolio
- Drive innovation, automation, and service improvement using leading payroll technologies
- Join a people-first organisation that values collaboration, development, and customer success

Lead a high-performing payroll practice. Drive service excellence. Make a real impact.

At Fusion5, we're passionate about helping organisations go beyond with technology. As one of Australasia's leading business transformation partners, we deliver innovative solutions across business applications, AI, cloud, security, and managed services. Now, we're looking for an experienced Payroll Services Manager to lead our growing Payroll Services team based in Melbourne.

This is an exciting opportunity for a payroll leader who thrives on building trusted client relationships, developing high-performing teams, and driving operational excellence through innovation and continuous improvement.

The Role

As Payroll Services Manager, you'll be responsible for leading the delivery of outsourced payroll services, ensuring clients receive accurate, compliant, and exceptional service. You'll oversee day-to-day operations, coach and develop your team, manage key client relationships, and contribute to the ongoing growth and success of the payroll practice.

You’ll partner closely with clients as a trusted advisor while ensuring strong governance, compliance, and service delivery outcomes.

As a visible and hands-on leader, you’ll be expected to work from the office four days per week. This presence is key to fostering team engagement, providing coaching and support, driving performance, and building a strong, connected culture.

What You’ll Be Doing

- Leading and developing a high-performing payroll services team
- Overseeing payroll operations to ensure accurate, timely, and compliant payroll delivery
- Building strong client relationships and acting as a trusted payroll advisor
- Driving continuous improvement, process optimisation, and automation initiatives
- Managing service performance,



governance, risk, and compliance requirements
- Supporting client retention, growth opportunities, and business development activities
- Leading client onboarding, service transitions, and complex payroll escalations

About You

You’ll be an experienced payroll leader with a passion for customer success and operational excellence.

You’ll bring:

- Proven experience leading payroll operations, managed payroll services, or payroll bureau teams
- Strong knowledge of Australian and /or New Zealand payroll legislation, taxation, and compliance requirements
- Demonstrated success managing client relationships and service delivery outcomes
- Strong people leadership skills with experience coaching and developing teams
- Experience driving process improvement, standardisation, and automation initiatives
- Excellent stakeholder management, communication, and problem-solving skills
- Commercial awareness and a customer-first mindset

Qualifications

- Tertiary qualification in Business, HR, Finance, Commerce, or a related field, or equivalent industry experience
- Professional payroll qualification (NZPPA, APA, Payroll Certification, or similar) highly regarded

Ready to Go Beyond?

If you're looking for a leadership opportunity where you can influence strategy, develop people, and drive meaningful outcomes for clients, we'd love to hear from you.

Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.
Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every prospect to make your potential, reality.

Great outcomes start with great conversations

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📌 Payroll Services Manager (Melbourne)
🏢 Fusion5
📍 Melbourne