Join our high-performing team as an Outbound Contact Centre Specialist and kickstart your career in a supportive, rapid-paced environment.

Based in our Perth CBD office, this opportunity is ideal for anyone who wants flexibility, great earning potential, and valuable professional experience.

You will be a trusted point of contact for Pioneer’s customers by providing tailored solutions that ease financial stress and put them back in control.

Your Day to Day

- Make outbound calls in a dynamic, high‑volume environment

- Handle both outbound and inbound interactions with confidence and compassion

- Plan repayment solutions that empower customers to regain control

- Thrive in a fast-paced setting while achieving key performance indicators (KPIs).

Start Date & Hours

Ready to get started? Our next intake begins on Monday, 14 September 2026.

We are recruiting for both full-time and part-time positions. When applying, please let us know in your cover letter which option best suits you.

Full time Shift:

Monday to Friday 7AM to 3PM

Part time Shift:

Monday, Tuesday, Wednesday: 3PM to 7PM & Saturday: 8AM to 12PM

About You

- Energetic, proactive team player who want to make a difference

- A willingness to learn and follow compliance regulations

- Strong communication, listening and negotiation abilities

- Confidence speaking with customers and third parties

- Comfortable navigating multiple computer systems and databases

- Resilient,



empathetic communicator who can handle difficult conversations with care

Why You'll Love Pioneer:

Incentive Program - Kick goals and get rewarded! When revenue targets are met or exceeded, your success is celebrated.

Training & Development - Thorough onboarding, ongoing coaching and continuous learning to help you grow.

Inclusive Culture - Everyone belongs here. We embrace diversity and foster an environment where all feel welcome.

Flexibility - We’re committed to supporting work-life balance through flexible work arrangements including hybrid working and adaptable scheduling options that suit your lifestyle and needs.

Perks – Free access to the building’s gym and wellness floor, employee assistance program and discounted health insurance.

What we'll be assessing:

Every candidate is asked questions focusing on:

- Why you're interested in joining Pioneer Credit

- Your communication, listening and customer service experience

- How you'd approach supporting customers through difficult conversations with genuine care

- Communication, listening & negotiation

- Resilience & empathy in difficult conversations

- Team-oriented attitude & energy

- Adaptability in a regulated, change-heavy environment

- Comfort with KPIs and constant change

Documentations Required Before Commencing:

- Valid Police Clearance (within the last 3 months)

- Unrestricted Australian Working Rights

📌 Outbound Contact Centre Specialist (Perth)
🏢 Pioneer Credit
📍 Perth