Job Description

ServiceNow is actively seeking an Sr Principal Strategist for our Inspire Value – Australia & NZ team. As a crucial pillar within ServiceNow’s global industry and solutions organisation, the Inspire Value team are our most senior, customer-facing strategic advisors who partner directly with C-suite and Board-level executives to shape which business problems are worth solving, where to invest, and how to unlock measurable value through digital, business and AI transformation.

Operating at the intersection of business strategy, financial rigor, and enterprise technology, this role goes beyond traditional value engineering or sales support. Inspire Value Principals lead high-impact executive conversations, reframing technology discussions into strategic decisions around growth, resilience, productivity, and risk, and aligning stakeholders around a shared investment narrative.

This role combines strategic leadership with customer impact in three core areas:

1. Strategic growth and executive influence

Engage with customer executives to help shape their most critical business challenges and transformation decisions

Partner with Sales Leaders to define and execute the regional strategic deals and growth strategy

Architect and lead the creation of compelling, board-level investment cases





Tailor commercial strategies to customer environments and value

Lead executive vision and value workshops spanning operational teams through to C-Suite

Shape the future of our customers by identifying critical market trends and emerging needs that could lead to partnerships to accelerate our customers growth and impact in their business

2. Be a trusted strategic advisor

Serve as the strategic advisor on must-win deals, personally crafting and delivering bespoke value propositions and business cases

Act as a highly-skilled mentor and coach for our core Sales and Account teams

Drive adoption of best practices in strategic value-selling across the region, including detailed value analysis, benchmarking, and executive messaging

3. Organizational alignment and innovation

Foster a community of collaboration and knowledge sharing, working across internal functions to ensure consistent messaging and direction

Lead the creation of thought leadership, including industry points of views, best practices, white papers, and executive workshops

Act as a market and industry expert, providing data-driven feedback and expertise to Engineering, Product and Solutions to drive continuous product and service improvement

📌 Principal Strategist, Inspire Value (Sydney)
🏢 Servicenow
📍 Sydney