Level 3 $89,464 - $96,043 p.a plus Superannuation

Permanent – Full time

CLOSING DATE: Sunday, 30 August 2026 at 5:00pm (AWST)

An exciting chance for a Customer Service Officer has come about at the Legal Practice Board (Board). There is currently one permanent, full-time vacancy to be filled from this recruitment process.

The Board is a statutory body, responsible for the regulation of legal services in Western Australia.

The Board aims to be a leader in the area of regulation and we pride ourselves on working with our stakeholders to ensure we have an engaged, active, competent, and ethical legal profession.

About the role

Reporting to the Manager Customer Service, this position provides a first point of contact with the public and members of the legal profession for incoming enquiries received via telephone, electronically, in person and in writing, to deliver a high-quality service, outcomes and promote consumer confidence in the WA’s legal profession. This position works as part of a team that triages matters, handles enquiries and attempts to resolve more straightforward complaints. This position also assesses and provides information in relation to practicing certificate applications, insurance, renewals and registrations (including admission to legal practice) continuing professional development, and statutory trust accounts.

Want to know more?

Please refer to the “Job Description” or you can obtain more information about the role expectations and responsibilities by contacting Sharna Grosveld, Manager Customer Service on (08) 6211 3***.

Why the Board?

At the Board,



you will be part of an organisation dedicated to promoting the efficient and effective administration of justice in Western Australia by, amongst other things, enhancing the protection of clients of law practices and the public generally.

The Board’s work is meaningful, challenging and impactful, ensuring high standards within the legal profession and fostering public confidence in the legal system. Join a collaborative and purpose-driven team committed to excellence, innovation and service to the Western Australian community.

In addition to being part of a purpose-driven organisation, this role offers a competitive salary, 12% superannuation, and a range of benefits which includes:

- Professional development opportunities;
- Generous leave entitlements including annual, personal, long service and parental leave;
- End of trip facilities;
- Easy access to public transport;
- The option to salary sacrifice superannuation; and
- Flexible working arrangements.

The Board is an equal opportunity employer committed to workplace equity and diversity. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, young people,



people with disability and people from culturally diverse backgrounds.

For more information on the Board, please visit the website at www.lpbwa.org.au.

If you are ready to join a vibrant team see the application instructions below.

Applicants are to apply on-line and must provide:

- a comprehensive Curriculum Vitae
- a cover letter, no longer than two pages, that addresses the Essential Work-Related Requirements 1, 2 and 3 listed on the attached Job Description Form

To submit your application, please click on the Apply for Job button.

Are you eligible?

To be eligible for appointment, applicants must have documentary evidence of entitlement to live and work in Australia for the duration of the employment opportunity. A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment.

Subsequent Vacancies - While this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for ‘similar’ vacancies within the Board or the wider public sector, or both, which arise within twelve months of the recruitment process being endorsed. In addition to this, should the successful applicant decline or vacate the advertised position, then the next most suitable applicant may also be selected from this process. Future vacancies may be considered fixed term, permanent, part time or full-time.

NO LATE OR PROFORMA APPLICATIONS WILL BE ACCEPTED.

Applications from recruitment agencies will not be accepted.

📌 Customer Service Officer (Perth)
🏢 Legal Practice Board
📍 Perth