Customer Service Supervisor: Position No. 1048

Part time ongoing role at 0.8 EFT (flexibility to progress to full time hours based on the preferences of the successful candidate)

Band 5 $77,357–$88,159 pro rata per annum, plus 12% statutory superannuation

We are seeking an organised and motivated Customer Service Supervisor to join our team and play a key role in creating a welcoming and positive experience at Aqua Energy. This hands-on role leads our Customer Service and Café teams while supporting day-to-day operations, service delivery and a safe, customer-focused environment.

This ongoing 0.8 EFT position offers flexibility to progress to full-time hours based on the preferences of the successful candidate.

The role is responsible for overseeing daily customer service and café operations, including rostering, staff development, membership administration, stock control, customer communications and key facility systems.

Working closely with supervisors across Aqua Energy's programs, you'll help ensure teams are informed, supported and responsive to the needs of the facility while contributing to events, seasonal changes and ongoing service improvement.

This role would suit an organised and proactive leader who enjoys supporting people, solving problems and balancing operational priorities while delivering excellent customer service.

In this role, you will:

· Lead and support a team culture that prioritises safety, service and professionalism.

· Coordinate daily customer service and café operations, including rostering, administration and stock control.

· Support and develop team members through coaching, training and regular feedback.

· Respond to customer, operational and staffing issues using initiative, sound judgement and problem-solving skills.

· Monitor service performance and identify opportunities to improve processes and customer outcomes.

· Contribute to the successful delivery of facility operations, events and seasonal pool services.

About You

· You have experience leading and supporting teams in a customer-focused environment.

· You are organised,



proactive and able to manage competing priorities effectively.

· You communicate confidently and build positive relationships with customers, colleagues and stakeholders.

· You use initiative, think on your feet and approach challenges with a practical problem-solving mindset.

· You have strong administrative and organisational skills, with attention to detail and follow-through.

· You are committed to maintaining a safe, positive and welcoming environment for staff and customers.

Why Wellington?

Here at Wellington Shire Council, we have a strong commitment to create a workplace culture that is collaborative, provides work-life flexibility and encourages opportunities for growth and development. We take pride in providing a supportive workplace with great career opportunities for our employees.

Every person at Wellington Shire Council brings their own unique experiences, perspectives and talents to help contribute to our vision of "Happy people, healthy environment and thriving communities". As one of the largest employers in the region we have a diverse workforce of more than 500 staff who are based throughout the municipality, and we all work together as a team to make a positive impact in our community.

We use award-winning technologies to seek and implement innovative improvements across the organisation. We work hard to position ourselves as a leader in local government, continuously improving our diverse range of services for the betterment of our community.

We offer a rewarding culture of innovation, flexibility and continued learning in a collaborative, supportive environment.





Wellington Shire Council is committed to upholding the Child Safe Standards and associated legislative requirements.

Wellington Shire Council is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We promote the principles of merit and fairness, and encourage applications from people of different backgrounds, abilities, ages, genders and/or sexual orientations and gender identities.

Wellington Shire Council takes climate change and sustainability seriously and is looking to respond proactively and positively to the challenges ahead.

About Wellington

Wellington Shire Council is located in the Gippsland region of the state of Victoria, Australia and is approximately two hours east of Melbourne by road or rail. Many of us dream of a simpler lifestyle, with wide open spaces and no traffic jams. In The Middle of Everywhere, we live that enviable lifestyle every day.

In Wellington Shire you will find a wide range of beautiful environments to explore, with our pristine beaches, picturesque mountain ranges, temperate rainforests, wetlands and plenty of diverse, contrasting spaces to take your breath away.

Whether it's a stroll along the iconic Ninety Mile Beach, a canoe down the Macalister River or a bush walk through the Alpine National Park, there's plenty to keep you busy in The Middle of Everywhere! Home to a range of tight-knit communities, you'll quickly find yourself right at home with the wonderful people that make these towns so special.

From our lively restaurant and café culture to the very best in local produce, you'll never be short of Sunday brunch ideas and places to try! Eat. Drink. Gippsland Guide | Visit Gippsland

Visit The Middle of Everywhere to find out why the Wellington Shire is a great place to live and work.

How to Apply:

Click on Apply Now and attach your current resume. If what you read resonates with your values, experience, and career aspirations then we want to hear from you. Don't miss out on this exciting opportunity, apply today!

You will need to apply by 11.59pm Wednesday 2 September 2026.

📌 Customer Service Supervisor (Bairnsdale)
🏢 Wellington Shire Council
📍 Bairnsdale