Assist in the operation of the store to achieve sales targets and profitability through the effective dispensing of all prescriptions, the sale and promotion of contact lenses and audiology services, delivery of excellent customer service and delivery of continuous operational process improvements.
Key responsibilities
- Demonstrate excellent customer service and support colleagues in delivering a quality customer experience
- Deliver professional service and advice allowing customer buying decisions to be based on a wide range of factors, including products that best suit their lifestyle needs and budget
- Approach customers promptly, whether they are browsing or waiting for help following an exam
- Work closely with optometrists to ensure each customer experience is consistent and a quality 3-way handover is completed
- Work closely with audiology professionals to ensure each customer experience is consistent and delivered to a high standard
- Respond promptly and constructively to customer complaints
- Explain the principals and application of all lens types
- Accurately measure and dispense all lens types
- Ensure all prescriptions are dispensed accurately and the customer understands the different types of lenses and coatings available to them in order to choose the solution that will suit their lifestyle needs and budget
- Effectively operate a variety of generic till transactions and cash-up accurately
About you
- High School Certificate or similar
- A passion for providing the highest level of customer service and aftercare
- Able to build rapport and adopt good interpersonal skills when dealing with customers
- Able to work cohesively and productively within a team
- Strong computer literacy (desirable)
- Positive standard of personal presentation (desirable)
- Initiative, punctuality and reliability (desirable)
- Flexible to work retail hours which may include late nights and weekends
About us
Specsavers is an optical and audiology retailer operating stores to deliver sales targets and profitability through effective dispensing of prescriptions, sale and promotion of contact lenses and audiology services, and delivery of excellent customer service.