Looking for an IT Support and Cyber Lead role with more variety and ownership? Based in South Brisbane, this is a hands-on Level 2/3 position within a busy, customer-focused workplace where technology plays an important part in day-to-day operations.

You'll support people across the organisation with everything from Microsoft 365, laptops and access through to more complex technical issues, while also having the opportunity to contribute to infrastructure, networking, cyber security and technology projects.

You won't be expected to know everything from day one. What is important is that you have strong IT support foundations, can troubleshoot and resolve issues independently, communicate well with people and are interested in continuing to broaden your technical capability.

The role

This is a varied position where you'll work directly with people across the organisation, taking ownership of technical issues and seeing them through to resolution.

Your responsibilities will include:

- Provide Level 2 and Level 3 technical support across the organisation.
- Support Microsoft 365, Entra ID and endpoint environments.
- Provision and configure laptops, mobile devices and other end-user technology.
- Manage user accounts, permissions, access and shared mailboxes.
- Support Intune and endpoint management activities.
- Troubleshoot hardware, software, application and connectivity issues.
- Investigate and resolve more complex technical escalations.
- Support networking and infrastructure environments.
- Assist with cyber security remediation and improvement initiatives.
- Contribute to infrastructure and technology projects.
- Coordinate with technology vendors and specialist support teams.




- Identify opportunities to improve systems, processes and the end-user technology experience.

About you

You'll be an experienced IT professional who enjoys solving problems, working with people and taking ownership.

You'll ideally have:

- Strong Level 2/3 IT support experience with the capability to troubleshoot more complex issues.
- Hands-on Microsoft 365 administration and troubleshooting experience.
- Experience with Entra ID or Active Directory.
- Experience provisioning and supporting laptops, mobile devices and endpoints.
- Experience with Intune or similar endpoint management tools.
- Strong troubleshooting skills across hardware, software and connectivity.
- Some exposure to networking, infrastructure, cyber security or technology projects.
- The ability to investigate and resolve issues independently while knowing when to escalate.
- Excellent communication and customer service skills.

This is a customer-facing technology role, so you'll need to be confident dealing with people at all levels of the organisation, explaining technical issues clearly and providing a high level of service.

Why join?

You'll be joining an environment where you'll have the opportunity to take ownership, work across a broad range of technology and continue developing your skills.

- Up to $130,000 + super, depending on experience.
- Varied role with a mix of support, problem-solving and project work.
- Work with a broad range of stakeholders across the organisation.
- South Brisbane location.
- Four days in the office and one day working from home.

If this sounds like the role you've been looking for, we'd love to hear from you. Apply now or contact Jelissa on 0415 430 *** for a confidential discussion.

📌 IT Support and Cyber Security (South Brisbane)
🏢 Mansell Taylor Consulting
📍 South Brisbane