The Opportunity

We're looking for a commercially minded Internal Sales & Client Solutions Manager to lead our Client Solutions Team and build the next stage of our internal sales capability.

This is not a traditional customer service management role.

You'll lead a busy customer-facing team responsible for order management, quoting, freight coordination, claims and customer communication, while progressively developing the team into a more proactive internal sales and account management function.

Today's orders still need to be processed quickly and accurately. Customers still need responsive, professional support. But we also want the team looking beyond the transaction: following up quotes, identifying dormant or declining accounts, finding cross-sell opportunities, supporting promotions and building stronger relationships with the customers they manage.

Reporting to the National Sales Manager, you'll be responsible for turning sales strategy and national priorities into practical execution across the team.

This is a national role, working with people and customers across Australia. You'll need to be comfortable operating across different locations while maintaining clear standards, solid communication and consistent execution.

The role is based at our Seventeen Mile Rocks office in Brisbane. It is an office-based leadership role.

What you'll be doing

- Lead, coach and develop the Client Solutions Team across customer service, internal sales and account management

- Own the team's day-to-day performance, workload, responsiveness and service standards

- Build a stronger culture of sales, accountability and customer ownership

- Develop a structured internal account management model for appropriate customers

- Establish disciplined outbound customer contact, quote follow-up and account development activity

- Identify dormant, declining and underpenetrated accounts and turn those insights into action

- Drive cross-sell, upsell and promotional activity

- Improve quote conversion and customer follow-up

- Translate national sales strategy, campaigns and priorities into clear daily and weekly execution

- Use sales data, purchasing behaviour and customer trends to identify opportunities and areas requiring attention





- Set and manage KPIs across service, productivity, sales and customer growth

- Maintain strong HubSpot CRM discipline across customer activity, opportunities, notes and follow-up

- Work closely with our on-the-road sales team so they can spend more time in front of customers, developing relationships, winning opportunities and growing accounts

- Work across Sales, Warehouse & Logistics, Procurement, Finance, Marketing and Technical to resolve issues and improve the customer experience

- Improve processes, workflows, reporting and team productivity

The environment

Supply Partners operates in a fast-moving and highly competitive distribution market.

We're more than just a box mover. We understand that price matters, but customers also choose us because of the service, support, product knowledge, availability and relationships we bring to the table. You'll need to be commercially sharp and comfortable operating in an environment where competitors are constantly targeting the same customers.

You'll need to understand what the data is telling you, recognise changes in customer purchasing behaviour and make sure the team is spending its time in the right places.

What you'll bring

We're looking for someone who has led a strong internal sales or customer-facing team in a fast-paced B2B environment.

You'll ideally have:

- 5+ years' experience across B2B internal sales, account management, customer service or sales operations

- 3+ years' experience leading a customer-facing sales or support team

- Proven experience managing both sales and service KPIs

- Strong people leadership and coaching capability

- Experience managing and developing customer accounts

- Experience running outbound sales, promotional or account-development activity

- Strong commercial judgement and the ability to identify sales opportunities





- Experience in a high-volume order or distribution environment

- Strong HubSpot or comparable CRM experience

- Confidence working with ERP systems and customer purchasing data

- Good data analysis skills and the ability to turn information into practical action

- A process-focused approach to improving performance

- The ability to set clear expectations and hold people accountable

- A collaborative, team-first attitude

Leadership style

We're looking for a humble, hands-on leader who sees leadership as a responsibility to help the team perform at their best. You'll set clear expectations and hold people accountable, while staying close enough to the work to understand what is actually happening.

That means listening to calls, coaching in real situations, helping resolve difficult customer issues, reviewing opportunities and removing roadblocks for the team.

You'll also work closely with our on-the-road sales team, making sure customers receive a seamless experience and that our salespeople are supported to spend more of their time in the market.

Industry experience

Experience within solar, electrical wholesale, energy, construction products, trade distribution or industrial distribution would be highly regarded.

Knowledge of the Australian solar and storage market would be ideal, particularly an understanding of the customers, products and competitive dynamics of the industry. However a strong internal sales leader from another competitive B2B distribution environment could be an excellent fit.

What's on offer

- Attractive incentive structure

- A genuine opportunity to shape our national internal sales capability

- A key leadership role working closely with the National Sales Manager and broader sales team

- A fast-growing, privately owned Australian business

- A strong, collaborative team culture

- Occasional interstate travel for trade shows, training and other business requirements

Ready to apply?

If you're an experienced internal sales leader who enjoys developing people, improving customer experience, using data to find opportunities and driving commercial performance, we'd love to hear from you.

📌 Internal Sales & Client Solutions Manager (Seventeen Mile Rocks)
🏢 Supply Partners
📍 Seventeen Mile Rocks