Role Highlights

- Location: Newcastle or Sydney preferred, with flexibility across other QBE Australia office locations

- Type: 12-month fixed term contract, full-time hours

- Lead the future of learning and capability across AUSPAC Claims, driving large-scale transformation and innovation

- Happy to talk flexible working

The Prospect

Are you curious enough to ask "what if?", brave enough to try something new, and practical enough to turn ideas into meaningful outcomes?

As the Claims Learning Design & Delivery Manager, you'll lead a team of talented learning professionals while partnering with business leaders across QBE’s AUSPAC Claims Division to identify capability needs, solve real problems and build learning experiences that make a difference.

We're in the middle of a significant period of change, with multiple capability uplift programs underway and a genuine opportunity to rethink how learning is designed, delivered and experienced. You'll play a key role in modernising learning approaches and ensuring our people have learning solutions that stick to help them succeed now and into the future.

This is a chance to challenge traditional approaches, embrace AI and digital innovation, test new ideas and help create a learning experience that's fit for the future.

If you've ever found yourself saying "there has to be a better way", this might just be the role for you.

About QBE

- At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

- We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and creative risk partner.

- What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Our awesome team is made up of curious thinkers, problem-solvers and people who genuinely care about making a difference. We love challenging the status quo, trying new things and having a bit of fun along the way.





As the Claims Learning Design & Delivery Manager, you'll lead our Learning function and play a key role in delivering the Learning outcomes within our Claims Capability strategy. You'll lead a talented team, partner with senior stakeholders across Claims and QBE, and help shape how we build capability for the future.

In this impactful and diverse role, you will:

- Lead the Learning agenda across AUSPAC Claims, ensuring learning outcomes support our Capability strategy and business priorities

- Partner with stakeholders across Claims and the broader QBE Group to identify capability opportunities and translate them into meaningful learning solutions

- Lead and developing a high-performing team of Learning Designers and a Learning Delivery Lead, creating an environment where people can grow, innovate and do their best work

- Challenge traditional approaches to learning through modern, scalable and engaging solutions, including digital and AI-enabled learning experiences

- Measure what matters, establishing clear success measures and using insights, feedback and performance data to continuously improve learning effectiveness and business impact

About you

We're looking for someone who gets energised by possibility. You love solving problems, challenging thinking and finding better ways to do things. You're equally comfortable shaping strategy with senior leaders as you are supporting your team to turn ideas into reality, in a complex and evolving business environment.

You will bring:

- Proven leadership experience with the ability to develop, inspire and lead high-performing teams through periods of change, growth and transformation

- Experience in Learning, Capability, Organisational Development or a related discipline, with a strong ability to connect capability initiatives to business outcomes

- Strong influencing and stakeholder management skills,



with a track record of bringing people on the journey and building commitment to new ideas and ways of working

- A strategic mindset, with the ability to balance long-term thinking with practical execution and delivery

- Curiosity and courage to challenge traditional approaches, embrace innovation and explore opportunities through AI, digital and emerging technologies

- A passion for creating environments where people thrive, ideas are tested, and learning drives meaningful performance outcomes

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

- Life Leave, supporting the life events we all experience, leaving your annual leave for rest

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ••••@qbe.com.

📌 Claims Learning Design and Delivery Manager (Sydney)
🏢 Qbe
📍 Sydney