About the role

DOCTOR SHAMMI is looking for a Customer & Admin Support Coordinator to join our team. This is a hands-on role for someone who genuinely loves people, organisation and getting the details right. You'll help coordinate the day-to-day operations of our administration team who comprise 3 members.

Key responsibilities
Booking, rescheduling and cancelling appointments
Processing sales and payments
Rebooking clients and supporting client retention
Responding to client enquiries across phone and email
Returning missed calls promptly
Providing general client support and information
Sending medical certificates and other relevant documentation
Responding to client concerns and complaints with warmth, professionalism and sound judgement
Welcoming and assisting clients throughout their visit
Maintaining retail displays and keeping shelves stocked
Ensuring the clinic is clean, organised and presented to a high standard
Managing the administration team rosters
Coordinating three other administration team members
Helping allocate daily priorities and responsibilities subject to clinic needs
Monitoring workflow and ensuring significant tasks are completed

About you




Genuinely enjoys administration and takes pride in being organised
Has exceptional attention to detail
Loves helping people and naturally provides warm, thoughtful service
Is confident communicating with clients in person, over the phone and in writing
Is highly organised and capable of managing competing priorities
Takes initiative rather than waiting to be told what needs to be done
Has excellent personal presentation and grooming
Is calm, qualified and composed when dealing with challenging situations
Enjoys working as part of a team and helping others perform at their best
Is reliable, accountable and takes ownership of their responsibilities

About us

DOCTOR SHAMMI is a leading dermatology and aesthetic clinic in Melbourne and Sydney, founded by Dr Shammi Theesan. We combine medical dermatology, advanced laser technology, hair loss medicine and aesthetic treatments with a solid focus on personalised care and exceptional client experience. Our approach sits at the intersection of clinical expertise, technology and premium service.

📌 Customer & Admin Support Coordinator Fitzroy
🏢 ode dermatology
📍 Fitzroy