We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.
This role is responsible for delivering cost-effective maintenance support to clients while providing exceptional customer service. Manage maintenance requests, assess and authorise repairs in line with vehicle contracts and approval limits, and respond promptly to customer, supplier, and internal enquiries.
Job Requirements
Tertiary qualification in Automotive - Technical Heavy vehicle qualification or equivalent
Extensive experience in the motor industry
Experience in a customer service role and/or negotiating with suppliers
Effective communicator both verbally on the phone & in writing, demonstrating good listening, probing skills
Excellent discretion and tact in dealings with people
Can resolve problems through to complete resolution for customers in a timely, effective manner
Consistently takes responsibility for high quality, high output work, showing innovative, forward thinking, and solid attention to detail
Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress
Job Responsibilities
Approve suppliers’ requests for the maintenance and repair work on managed vehicles and equipment.
Ensure all services carried out are within the manufacturers service requirements.
Ensure defective vehicle and equipment repairs are carried out in accordance with the current CoR and Health and Safety processes.
Actively work with external suppliers to provide support and improve their EVO portal usage.
Assist customers with general maintenance enquiries.
Job Benefits
Recharge and relax with up to four extra days of leave each year. We call them Wellness days
We offer industry leading 20 weeks paid parental leave
Save plenty with vehicle salary packaging
Monetary service milestone awards
Recruitment referral bonus
Discounted mobility products and services
Adaptable work arrangements
Career progression prospects (over 25% of our vacancies get filled internally!)
Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
Two paid volunteer days each year to give back to causes that matter to you
Health and wellbeing support including a subsidy and an innovative Employee Assistance Program