Job Description

Franchise Retail Strategy & Channel Growth
Develop and execute the national Franchise Retail growth strategy aligned to Group objectives
Scale the Retail footprint while protecting unit economics
Drive sustained productivity uplift across the franchise network
Ensure long-term channel sustainability and margin discipline.

Inspirational Network Leadership
Lead and coach State Managers to build high-performing, growth-oriented teams
Build robust, trusted partnerships across the franchisee network
Foster a culture of accountability, collaboration and customer excellence
Act as a visible and credible leader across the Retail channel.

Performance & Commercial Accountability
Own Retail P&L; and operating budget
Monitor productivity metrics (lodgements, DPH, conversion, attachment)
Drive structured business planning and disciplined performance management
Embed data-informed leadership supported by our Agentic platform.





Operating Model & Innovation
Lead adoption of agent-assisted leadership tools to increase decision velocity
Champion the integration of Retail within the Find–Buy–Own ecosystem
Drive alignment between retail and broader distribution functions.

Leadership
Serve as a senior member of the Distribution Leadership Team, contributing to strategic direction, decision-making, and organisational leadership.
Demonstrate cabinet solidarity and executive presence
Lead with integrity, accountability and long-term growth focus.

Key Measurements
Retail revenue and contribution margin
Franchisee productivity and settlement growth
Network headcount growth and retention
State-level NPS and engagement
Campaign adoption and product penetration
Budget performance and cost management.

📌 General Manager, Aussie Retail Sydney (Australia)
🏢 Lendi Group
📍 Australia