About the role

Fernwood is Australia's largest women-only fitness community, and our clubs are growing. We're looking for an enthusiastic Membership Consultant who loves connecting with people, building relationships, and helping women take the first step towards achieving their health and fitness goals. This is a rapid-paced, sales-focused role where every conversation has the potential to change someone's life. You'll be the friendly face and voice of the club, welcoming enquiries, conducting club tours, following up leads, and helping prospective members find the membership that's right for them. Success in this role comes from creating genuine connections, delivering exceptional customer service, and consistently achieving sales and retention targets.

Key responsibilities
Responding promptly to recent enquiries by phone, email, and SMS
Conducting engaging club tours that inspire women to join
Following up leads using our proven sales process
Converting enquiries into memberships while delivering an outstanding experience
Building relationships with members to maximise retention and referrals
Achieving individual and club sales targets




Assisting with reception duties and creating a welcoming atmosphere for every member and guest
Supporting club promotions, community events, and marketing campaigns

About you
Loves talking to people and building rapport
Is confident asking for the sale and handling objections
Has previous sales or customer service experience (fitness industry experience is a bonus but not essential)
Is organised, proactive, and follows through on commitments
Can manage multiple priorities in a busy setting
Brings positive energy and a genuine passion for helping women succeed
Is available to work a combination of mornings, afternoons/evenings, and weekends

About us

At Fernwood, you're more than just an employee—you become part of a team that's passionate about making a real difference in women's lives every day. We offer ongoing training, career development opportunities, a supportive team culture, and the chance to build a rewarding career within Australia's leading women's fitness network.

📌 Membership Consultant Melton
🏢 Fernwood Womens Health Clubs
📍 Melton