To organise appointments, maintain records and perform other tasks in order to ensure smooth and effective functioning of the practice and provide an exceptional standard of care to patients.

Key responsibilities
Greet patients, record appointments and patient arrival, check patient identifiers, inform of delays
Answer telephone calls promptly and courteously; pass on messages promptly to appropriate person
Manage daily incoming and outgoing mail, email and faxes; type and file outgoing correspondence
Update patient details and scan documents to patient computer file
Advise patients of billing policy; process daily claims, issue invoices and receipts where necessary, process payments; maintain petty cash records
Send out accounts to Allied services; balance computer banking
Ensure reception, waiting room, doctors' rooms and treatment rooms are clean and tidy
Photocopying, scanning, routine cleaning of amenities and stocking tasks




Order stationery and complete tasks in appropriate forms
Let nursing staff know of any concerns or emergencies

About you
Demonstrated patient-focused approach in service provision with genuine empathy and interest in patient needs
Excellent interpersonal and communication skills
Well-presented, friendly, courteous and obliging
Undertake all duties in a diligent manner, with honesty and integrity
Maintain absolute confidentiality regarding patient and practice information
Vigilant attitude to accuracy, prepared to double check as necessary
Work cooperatively and independently
Ability to prioritise and organise, with attention to detail
Basic knowledge of MS Word and Excel

Pay: $27.00 – $28.00 per hour

Work Location: In person

📌 Medical Receptionist Frenchville (Australia)
🏢 North Rockhampton Medical Centre
📍 Australia