This is a Customer Service Associate - Australia role with WNS based in North Sydney, NSW, AU
== WNS ==

Role Seniority - junior

More about the Customer Service Associate - Australia role at WNS

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create cutting-edge, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging team-oriented models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey,



United Kingdom and the United States.

Job Description
Customer service for insurance voice process.
Excellent communication skills
Prior experience of contact center / customer services will be added advantage
Adherence to all the regulatory bodies in Australia
Achievement of agreed performance targets set by the business
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Ensure compliance with internal policies and procedures, external regulations and information security standards

Qualifications

Under Graduation

Additional Information

Day Shift

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning recent things all the time and the WNS team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities
Providing customer service
Achieving performance targets
Ensuring compliance

Key Strengths
️ Excellent communication skills
Customer service experience
Regulatory compliance knowledge
Problem-solving skills

A Final Note: This is a role with WNS not with Hatch.

📌 Customer Service Associate Australia North Sydney
🏢 WNS
📍 North Sydney