Lead, Hands On Support Team – Saas City Of Sydney (Australia)

Lead, Hands On Support Team – Saas City Of Sydney (Australia)

19 Aug
|
ProSpend
|
Australia

19 Aug

ProSpend

Australia

ProSpend is a leading Australia-built spend management platform. We are seeking a hands-on Support Team Leader to guide the day-to-day performance of the Support team while maintaining a reduced personal ticket load.

Reporting to the Head of Customer, you will own SLA performance, queue health, coaching, rostering, and act as the first escalation point for complex issues, driving CSAT and customer success.
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📌 Lead, Hands On Support Team – Saas City Of Sydney (Australia)
🏢 ProSpend
📍 Australia

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