The Company

Our client is a well-established local council committed to delivering exceptional customer experiences and making it easier for customers to access Government services.

They are currently seeking a motivated Call Centre skilled to join their high-performing and dynamic team in an exciting 6 month contract opportunity based in the Sydney CBD.

The Job

Reporting through to a Team Leader, you will be responsible for the following duties:
Respond to high volume phone enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
Accurately process customer applications and data within required timeframes using relevant systems.
Maintain accurate records of customer communications and feedback.
Provide effective administrative support,



including data entry, word processing and spreadsheet use.
Perform general administrative tasks to support team operations.

You

To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:
Minimum 12 months’ experience in a call centre workplace.
Experience working in the local or state government sector is desirable.
Robust written and verbal communication skills.
Ability to work across multiple systems simultaneously.
Demonstrated customer service skills with strong attention to detail.
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📌 Call Centre Officer Nsw Government City Of Sydney
🏢 SB Recruitment
📍 City of Sydney