The Order Support role is designed to manage the customer order processes for select Promo Gear clients to ensure accuracy and timely delivery of regularly placed orders. This role often overlaps with sales, design, production and warehouse departments focusing specifically on the administrative and operational side of the orders cycle.
Key responsibilities
Data entry and processing orders from costing to delivery
Ordering and tracking stock
Verifying and maintaining inventory stock levels
Monthly stock on hand and order reporting
Resolving discrepancies such as out of stocks and picking errors
Liaising between sales, design, production and warehouse coordinators – providing relevant information and updates as required
Order packing and stocktake checks
About you
Strong communication skills both verbal and written
Attention to detail with accurate data entry including note making
Organisational and time management skills
Ability to accurately follow direction and processes consistently
Willingness to learn and adapt to current programs and procedures
Basic computer skills such as MS Office plus ability to use database style programs
Strong focus on data entry accuracy and efficiency when processing orders and approval documentation
Ability to seek and research key data required for cross referencing vital details
Creative thinker/problem solver for handling discrepancies and urgent order processing
History of customer service focus and relationship building
About us
Promo Gear is a Brisbane based specialist supplier of promotional products, marketing and branded merchandise, corporate gifts, uniforms, workwear and PPE. We work with some of Australia's largest private and public companies as well as Commonwealth, State and Local governments. Promo Gear is renowned for our qualified, high-quality service levels via offerings of customized solutions to fulfill our clients' requirements. Key factors of our business are building solid long-term relationships by offering high levels of service and communication.
📌 Order Support Admin Morningside
🏢 Promo Gear
📍 Morningside
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