This is a hands-on leadership role where you will take ownership of the housekeeping operation across guest rooms, public areas and laundry services. You will lead a large and diverse team, ensuring consistent presentation standards, robust productivity, and a seamless guest experience across a high-volume resort workplace.
You’ll be actively involved in day-to-day operations while also driving team performance, quality standards and continuous improvement—particularly throughout the ongoing refurbishment period.
Key Responsibilities
Lead and drive daily housekeeping operations across rooms, public areas and laundry services
Manage, develop and support a large housekeeping team to deliver consistent, high-quality standards
Oversee rostering, productivity and labour efficiency across the department
Maintain robust stock control of linen, amenities and housekeeping supplies
Oversee in-house laundry operations, ensuring efficiency, quality and turnaround standards are met
Conduct regular quality inspections and ensure compliance with brand and presentation standards
Work closely with Front Office, Maintenance and other departments to ensure smooth daily operations
Manage recruitment, onboarding and ongoing training of team members
Respond to guest feedback and drive continuous improvement initiatives
Support the delivery of refurbishment works while maintaining guest experience standards