Job Description

The role

As a Member Service Consultant, you’ll be the first point of contact for members who need support with their banking. Primarily working through inbound phone calls, you’ll listen, understand what each member needs and provide clear, helpful solutions through phone and digital channels.

This is a fast-paced, service-focused role where no two conversations are the same. You’ll help members with everyday enquiries, transactions, product information and problem solving — all while creating a positive and professional experience.

What you’ll do
Help members with banking enquiries, transactions and digital banking support
Provide friendly, accurate and skilled service across phone and digital channels
Understand member needs and identify suitable products, services and solutions
Resolve enquiries efficiently while maintaining accuracy, privacy and compliance
Work with your team and the wider organisation to achieve outstanding member outcomes

Please note: You’ll need to be available for the full six-week training program and adaptable to work a rotating roster Monday to Friday between 8.00am and 8.00pm, and Saturdays from 9.00am to 3.00pm CST.

📌 Member Service Consultant Service Adelaide (Australia)
🏢 Beyond Bank Australia
📍 Australia