About the Role

CARe Automotive is looking for an experienced Service Advisor to join our repair centre team. This is a key customer‑facing role, acting as the link between customers, Customer CARe, and the workshop to ensure a smooth, well‑coordinated repair journey.

You’ll play a hands‑on role in vehicle intake, customer communication, and repair coordination while supporting safety, quality, and production outcomes.

About CARe Automotive

CARe Automotive is a national automotive collision repair business delivering end‑to‑end repair solutions through a network of accredited repair centres. We partner with insurers, fleet providers, and customers to deliver safe, compliant, and high‑quality repair outcomes — with Customer CARe at the centre of everything we do.

Key Responsibilities

Customer Service
Be a point of contact for CARe customers
Accurately document customer concerns and vehicle condition
Clearly explain repair processes, scope, and timeframes
Maintain ongoing communication with customers and Customer CARe
Handle customer concerns professionally and calmly

Vehicle Intake & Coordination
Complete tablet‑based check‑in and Digital Triage processes
Capture accident, non‑accident, and pre‑existing damage
Mark up vehicles and maintain accurate records in RPS
Review jobs, action notes,



and support production planning
Coordinate rectifications, Out of Scope items, and quick‑fit work

Administration, Safety & Compliance
Maintain accurate documentation and system records
Support continuous improvement and process compliance
Follow all site safety rules, PPE requirements, and procedures
Identify and escalate safety risks or incidents

About You

Essential
Experience in an automotive repair or workshop environment
Strong customer service and communication skills
High attention to detail and organisational ability
Understanding of vehicle repair processes
Current driver’s licence

Desirable
Certificate III in Panel or Paint
Experience in a senior customer service or advisor role
Knowledge of insurance or accident management environments
Experience with RPS or similar repair management systems

Why Join CARe Automotive?
Work for a fast growing national repair network
Customer‑focused culture with solid operational support
Supportive team workplace with transparent processes

Apply Now

If you’re passionate about delivering excellent customer experiences and have experience in automotive repair environments, we’d love to hear from you.

Apply now via Seek

📌 Service Advisor – Automotive Repair Revesby (Australia)
🏢 Care Automotive Group Pty
📍 Australia