We are seeking an experienced, organised and personable Practice Manager, Administration & Billing Coordinator to join our specialist vestibular physiotherapy clinic. This is a key role within the practice, responsible for ensuring the smooth day-to-day running of our clinic, providing an exceptional patient experience, and overseeing administrative, billing and practice management functions. The ideal candidate will be highly organised, proactive and confident working independently, with excellent attention to detail and a genuine interest in supporting a patient-centred healthcare setting.

Key responsibilities

Oversee the day-to-day administration and smooth operation of the clinic

Manage patient bookings, cancellations, recalls and waitlists

Provide warm, professional and efficient reception and patient support

Coordinate clinician schedules and optimise appointment availability

Manage invoicing, payments, Medicare, private health and other billing processes

Follow up outstanding accounts and maintain accurate financial records

Process referrals, reports, correspondence and patient documentation

Maintain accurate and confidential patient records

Liaise with patients,



referring doctors, specialists and other healthcare providers

Support practice policies, procedures and compliance requirements

About you

Previous experience in healthcare administration, practice management or medical billing

Robust understanding of Medicare, private health and healthcare billing processes

Excellent organisational and time-management skills

High attention to detail and accuracy

Excellent communication and interpersonal skills

Confidence dealing with patients, healthcare professionals and external providers

Ability to manage competing priorities and work calmly in a busy clinical environment

Robust computer and practice-management software skills

A proactive, solutions-focused approach

The ability to work independently while being a supportive team member

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📌 Physiotherapy Practice Manager Sunshine Coast Regional
🏢 VertiGO Physio and Rehab
📍 Sunshine Coast Regional