Head Of Customer Contact & Experience Transformation Newcastle City Council

Head Of Customer Contact & Experience Transformation Newcastle City Council

19 Aug
|
Guardian Jobs
|
Newcastle City Council

19 Aug

Guardian Jobs

Newcastle City Council

Home Group is seeking a strategic Head of Service to lead its Customer Service Centre, redesign the operating model and drive improvements in resolution and customer satisfaction. You will shape the future service using CRM, digital channels, and workforce planning, delivering better outcomes for customers and colleagues.

We seek senior leaders with housing or regulated public sector experience, a track record of delivering improvements, and the credibility to influence across the organisation.
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📌 Head Of Customer Contact & Experience Transformation Newcastle City Council
🏢 Guardian Jobs
📍 Newcastle City Council

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