We’re looking for an experienced Project & Delivery Lead to own how projects and retainers are planned, resourced and delivered across Process.

This is a key role within the agency, working across Client Success, Design and Engineering to keep teams focused, spot risks early and ensure we’re delivering excellent work on time, within budget and to a high standard.

If you’re commercially minded, highly organised and know how to keep multiple digital projects moving without losing sight of the people involved, we’d love to hear from you.

What you’ll do
Manage agency capacity, resourcing and forecasting
Own timelines, budgets, scope and project profitability
Identify risks, blockers and delivery issues early
Improve project processes, planning and reporting
Support and coach client-facing team members
Partner with discipline leads to continually improve how the studio operates

What we’re looking for
5+ years’ experience working with Shopify and ecommerce
Solid digital, ecommerce or software agency experience




Experience managing complex projects and cross-functional teams
Solid commercial awareness across budgets, scope and utilisation
Confidence managing resource planning and forecasting
Excellent communication and stakeholder management skills
A proactive, organised and solutions-focused approach

About Process Creative

Process Creative is a Sydney-based Shopify agency working with ambitious ecommerce brands to design, build and grow high-performing digital experiences.

Our team brings together strategy, design, engineering and client success. We care about excellent work, transparent communication and building genuine long-term partnerships with our clients.

If you’re a confident relationship builder who understands ecommerce and enjoys helping clients achieve meaningful results, we’d love to hear from you.
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📌 Project & Delivery Lead City Of Sydney
🏢 Process Creative - Shopify Premier Partner
📍 City of Sydney