Customer Care & Claims Support Consultant (Entry Level)
North Sydney | Full-Time | Training Provided | Weekly Pay
I'm In The Right is Australia's leading accident management service, helping not-at-fault drivers navigate the stress and disruption of motor vehicle collisions. From 24-hour support and towing to accident replacement vehicles and repair coordination, we manage the entire process so our customers can get back on the road with confidence.
We pride ourselves on exceptional customer care and are looking for dedicated Customer Care & Claims Support Consultants (Entry Level) to join our growing team.
About the Role
As part of our North Sydney team, you will be the first point of contact for customers who need clear guidance and reassurance during a challenging moment. You'll receive full training - no prior industry experience required.
Your responsibilities will include:
Handling inbound and outbound calls with customers
Liaising with Insurance Providers regarding claim details
Capturing customer information and completing data entry
Escalating cases to other teams or Team Leaders when required
About You
You genuinely understand what excellent customer service looks and feels like.
You're the type of person who naturally builds trust, communicates clearly, and always tries to make someone’s day a little easier.
You will thrive in this role if you are:
Customer-focused and willing to go the extra mile
A solid communicator with great rapport-building skills
Reliable, organised, and comfortable in a team environment
Calm under pressure, with a positive attitude
It's beneficial (but not essential) if you have:
Customer service experience (retail, hospitality, call centre, admin)
Solid problem-solving ability
Time-management and organisational skills
If you bring the right attitude, we'll teach you the rest.
Why You'll Love Working with Us
This is more than just a job - it's a chance to grow with a business that invests in its people and offers real career pathways.
We offer:
Comprehensive training and all tools provided
Supportive team culture based on our core values: Customer Focused, Integrity, Improvement, Team, Reliable
Novated Leasing options
Employee Assistance Program (EAP)
Weekly pay
Incentive opportunities
Work from home opportunities
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📌 Customer Care & Claims Support Consultant Surry Hills
🏢 I'm In The Right
📍 Surry Hills
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