Ownthelinkbetweenourclientsandouroperations.

EnergyAdvanceisoneofAustralia'slargestbuildingenergyperformanceconsultancies. Wecompletemorethan30,000assessmentsayearformanyofthecountry'sbiggestresidentialbuilders, withateamof close to50peoplebasedinWangara.

WearelookingforaClientLiaison&WorkflowManagertoleadourWorkflowTeamandbethepersonour; clientsrelyontoknowexactlywheretheirjobsareupto.

Thisisahands-onleadershiprole.Youwillcontrolhowworkmovesthroughthebusiness,keepour turnaroundcommitmentsontrack,andmakesureclientshearfromusbeforetheyhavetoask.

Ifyouenjoybuildingrelationships,solvingproblemsandkeepingabusyoperationrunningtotime, thisonewillsuityou.

Whatyouwillbedoing
LeadingthedaytodayactivitiesoftheWorkflowTeam,includingjoballocation,prioritiesand deadlines.
Actingasakeypointofcontactforclientenquiries,jobupdatesandescalations.
Monitoringturnaroundtimesandmakingsureourservicecommitmentsaremet.
Contactingclientsearlywhenajobisatrisk,ratherthanaftertheduedatehaspassed.
WorkingwithourAssessors,AuditsandTechnicalComplianceteamstoclearblockagesquickly.
Leading,coachinganddevelopingyourteam.




Reportingtomanagementonturnaroundperformance,workloadandclientfeedback.
Findingthebottlenecksinourprocessandfixingthem.

Whatyouwillbring
Atleast3yearsinclientservice,workflowcoordination,operationsoraccountmanagement.
Experienceleading,supervisingorcoordinatingateam.
Confidencehandlingdifficultclientconversationsandholdingyourpositionprofessionally.
Strongorganisationalskillsandtheabilitytojugglecompetingprioritiesunderdeadlinepressure.
Soundjudgementaboutwhentosolveaproblemyourselfandwhentoescalateit.
FullAustralianworkingrights.

Highlyregarded
Experienceinahighvolume,deadlinedrivenserviceenvironment.
Exposuretoresidentialconstruction,buildingcompliance,draftingorarelatedindustry.
ExperiencewithZohooracomparableCRMandworkflowplatform.

Whatweoffer
Hourly rate of $43–$45 per hour, plus superannuation.
Agenuineleadershiprolewithroomtogrowasthebusinessgrows.
Ongoingtrainingandindustryspecificdevelopment.
Abusinessthatinvestsheavilyinsystemsandautomation,soyouspendyourtimeonpeopleand clientsratherthanchasingspreadsheets.
J-18808-Ljbffr

📌 Client Liaison & Workflow Manager Perth
🏢 @
📍 Perth