Are you passionate about travel and holidays? Do you thrive on helping others plan their perfect getaways? If you’re a motivated, customer-focused individual with a love for mentoring and leading a agile team, this is the chance you’ve been waiting for!
About The Role:
At Stay Queensland , we proudly support a growing number of Queensland hotels and resorts by handling inbound bookings and enquiries. As a Hotel Reservations Supervisor , you’ll play a key role in delivering exceptional service, helping guests plan and book their holidays, while overseeing the team and ensuring the smooth operation of the department. This is an exciting opportunity for an experienced reservations or customer service superstar.
This is a full time or part-time role with weekend availability essential as a rostered requirement of the position.
What You’ll Be Doing:
Managing reservations via phone, email, and online
Processing payments and updating bookings in our system
Handling enquiries, cancellations, and booking changes with ease
Assisting groups, corporate clients, and travel agents with their bookings
Crafting tailored quotes to meet clients’ needs
Upselling rooms and services to enhance the guest experience
Providing support at reception and addressing guest queries
Leading and motivating the team to create a positive, productive workplace
What We’re Looking For:
Strong verbal and written communication skills
A confident, friendly, and professional phone manner
A positive attitude with a “can-do” approach and a team-oriented mindset
Excellent grooming and presentation
Quick to learn new systems and processes
Prior experience in the travel industry or a similar role (experience with REI Master is highly advantageous)
Why Stay Queensland?
Join a fun, vibrant, and friendly team
Be part of a fast-growing company with plenty of potential for career advancement
Opportunity to help people create unforgettable holiday experiences
Enjoy generous accommodation discounts
If you're ready to bring your passion for travel and customer service to a fun, thriving team, we'd love to hear from you! Apply today and become part of Stay Queensland’s journey!
📌 Hotel Reservations Supervisor Robina Surfers Paradise (Australia)
🏢 Dreamtime Resorts
📍 Australia
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