Key Responsibilities:
Respond to technical enquiries from customers, dealers, installers and internal stakeholders via phone, email and CRM.
Provide accurate product advice and recommendations based on customer and project requirements.
Assist with product selection, installation guidance and product operation enquiries.
Troubleshoot technical and product performance issues, identifying practical and timely solutions.
Investigate warranty claims and determine appropriate outcomes in line with company procedures.
Coordinate replacement parts, repairs and corrective actions when required.
Manage technical support cases from initial enquiry through to resolution, providing regular updates.
Liaise with customers, service providers and internal teams to resolve more complex technical matters.
Maintain accurate customer, product, investigation and case records within company systems.
Prepare technical documentation, reports and customer correspondence as required.
Monitor outstanding cases to ensure agreed service levels and response times are achieved.
Develop robust knowledge of the company’s products, features and applications.




Identify recurring product or customer issues and share feedback with relevant teams.
Support internal training, knowledge sharing and continuous improvement initiatives.
Collaborate with Product, Sales and Operations teams to improve customer and business outcomes.

About You:
Experience in technical support, customer service, trade support or product advisory.
Strong troubleshooting and problem-solving skills.
Ability to interpret technical information and explain solutions clearly.
Confident communicating with customers and internal stakeholders.
Experience using CRM platforms and business systems.
Robust administration skills and excellent attention to detail.
Clear and qualified verbal and written communication.
A proactive, practical and customer-focused approach.

This is a fantastic opportunity to join a genuinely welcoming and supportive company that truly values its people. You’ll be part of a lovely team with excellent opportunities to learn, develop and grow your career.

📌 Technical Support Advisor Haymarket
🏢 Lotus People
📍 Haymarket