Hapana is seeking a Scaled Customer Success Associate to manage a global SMB portfolio from onboarding through renewal.
You'll execute lifecycle activities, run monthly quests, and deliver webinars and health signals to ensure retention.
The role emphasizes consistency, proactive engagement, and collaboration with Account Executives to drive renewals and growth while working in a hybrid setup in Sydney.
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📌 Global Smb Customer Success Associate — Remote/Hybrid (New South Wales)
🏢 Hapana
📍 New South Wales
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