ING is building a dedicated Life Moments team to transform how we support customers through significant life events and complex customer journeys.
We're seeking a Senior Customer Journey Expert to shape future-state experiences and the operating model in a 12-month fixed-term contract.
This role will drive simplified processes, scalable solutions, and stronger collaboration with frontline teams and technology partners to improve customer outcomes across major life moments.
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📌 Life Moments: Senior Customer Journey Architect (New South Wales)
🏢 ING
📍 New South Wales
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