This is not a traditional HR operations role.
We're looking for a commercially minded P&C; leader who thrives on building capability, improving systems, creating structure and driving enterprise wide change.
Someone who enjoys solving complexity, turning ambiguity into scalable solutions, and using data, technology and process excellence to elevate the employee experience.
As one of Australia's largest land transport operators, CDC is evolving its People & Culture function to support future growth.
The Head of P&C; Services will play a critical role in shaping and leading a modern, enterprise wide P&C; service model focused on operational excellence, governance, systems, insights and continuous improvement.
The role sits within CDC's Corporate P&C; function and is responsible for creating scalable and consistent people processes across a national, multi business operation.
What you'll lead
Design and implement CDC's national P&C; Services operating model
Drive employee lifecycle excellence across onboarding, employee movements, remuneration and performance reviews, and offboarding
Lead P&C; systems, data quality, reporting and digital enablement initiatives
Improve governance, policy frameworks and process controls
Establish meaningful workforce reporting and people insights
Build scalable service delivery models that improve both employee and leader experience
Partner closely with Business Unit P&C; leaders to drive consistency while supporting operational needs
Lead continuous improvement initiatives that simplify processes and remove complexity from the business
What we're looking for




You may currently be a Head of HR Operations, Head of People Services, HR Shared Services Manager, HRIS Leader, HR Transformation Lead or a senior P&C; leader with strong operational and technical capability.
You'll bring:
Experience leading HR Operations, People Services, Shared Services or P&C; transformation functions
Strong systems and data capability, with exposure to HRIS implementations, workforce analytics and process automation
Proven success building operating models, governance frameworks and scalable service structures
Strong stakeholder management skills and the ability to influence senior leaders across a complex organisation
A continuous improvement mindset and passion for simplifying ways of working
The commercial acumen to balance enterprise consistency with operational practicality
Experience leading teams through change and uplift programs
Why this role is different
This is a rare chance to help shape the future state of an enterprise P&C; function.
You'll have the opportunity to build capability from the ground up, influence national people strategy, leverage technology to improve outcomes, and leave a lasting impact on how P&C; services are delivered across CDC.
We're looking for someone who gets excited by data, systems, process design and creating better ways of working.
Someone who can see the bigger picture but is equally comfortable rolling up their sleeves to make change happen.
If you're a strategic thinker with strong technical capability and a genuine passion for transformation, we'd love to hear from you.
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📌 Head Of P&C Services (New South Wales)
🏢 ComfortDelGro Australia (CDC)
📍 New South Wales