Senior Loan Operations Officer | Onshore, Sydney
Auto swift finance is a fast-growing automotive finance lender looking for aSenior Loan Operations Officerto provide onshore operational leadership across our Manila-based Loan Servicing, Collections, Payments, Hardship, and Credit Assessment teams.
This is a hands-on, senior operational role for someone who already knows lending operations inside out — no ramp-up training required.
What you'll do:
Act as the onshore coverage point for our Senior Operations Manager and Credit Assessment Manager during leave, peak periods, or escalations
Oversee daily arrears, payments, and servicing dashboards; action queues per SOP and monitor SLA performance
Process payments and disbursements of approved loans
Support Manila credit assessors with documentation checks, verification, and fraud flagging
Coach and guide Manila team leads on SOPs and workflow standards; support onboarding and succession planning




Act as an onshore escalation point for complex cases, IDR, payment disputes, hardship, and credit exceptions
Coordinate with Compliance on disputes and AFSA matters; maintain accurate records in Bizcore and Zoho
What you'll bring:
3+ years' hands-on operations experience in a lending or consumer credit business (servicing, collections, payments, hardship, or credit assessment)
Practical experience with loan management systems such as Bizcore, Zoho, or equivalent
Solid understanding of NCCP, ASIC collections guidelines, hardship obligations, and credit risk principles
Calm, explicit communicator, confident supporting offshore teams and handling escalations
Structured, detail-oriented, and ready to step into leadership responsibilities
Supporting our Manila operations team
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📌 Senior Loan Operations Officer (New South Wales)
🏢 AutoSwift
📍 New South Wales