The National Service Operations Coordinator is responsible for coordinating the day-to-day operational activities supporting the Equipment and Automation business across Australia.
The role ensuresefficient scheduling of service resources, workforce planning, inventory control, logistics coordination, invoicing administration, reporting and customer service support.
You will work closely with Service Engineers, Sales, Applications, Supply Chain, Finance, and customers to support the successful delivery of equipment installations, maintenance activities, spare parts management, and service projects while ensuring high levels of customer satisfaction, operational efficiency and data accuracy.
What You'll Do
Service Operations Coordination
Coordinate national scheduling of Service Engineers to optimize customer responsiveness and resource utilization
Manage service calendars, technician allocation and work priorities.
Support workforce and resource planning by maintaining technician schedules, capacity plans, utilization reporting, and workload forecasts.
Coordinate equipment installations, commissioning activities, preventative maintenance visits, and service callouts.
Liaise with customers regarding service appointments, site requirements, and operational updates.
Facilitate communication between Sales, Applications, Service, Supply Chain, and customers to ensure successful project execution.
Track open service activities to ensure completion within agreed timeframes.
Monitor service delivery KPIs and prepare operational performance reports.
Maintain accurate equipment records, service histories, and customer information.
Inventory & Spare Parts Management
Coordinate national spare parts inventory to ensure adequate stock availability.
Monitor inventory levels and initiate replenishment activities as required.
Work closely with Supply Chain and vendors to support timely procurement and delivery of parts.
Track inventory movements and ensure accurate system transactions.




Identify opportunities to reduce inventory costs while maintaining service performance.
Support stock takes and inventory reconciliation activities.
Maintain equipment and spare parts master data within company systems.
Logistics Management
Coordinate transport and logistics activities for equipment, spare parts, and service materials.
Track deliveries and proactively manage logistics issues impacting customers or field service activities.
Work with third-party logistics providers and suppliers to ensure timely execution of deliveries.
Support installation projects through effective coordination of equipment movements and site requirements.
Invoicing & Administration
Coordinate invoicing activities for service work, spare parts, and equipment-related activities.
Ensure accurate creation and processing of purchase orders, service orders, and invoices.
Monitor completion of service documentation to support timely customer billing.
Assist with resolving invoice discrepancies and customer queries.
Support monthly reporting requirements, forecasting activities, and operational reviews.
Maintain accurate records within SAP and other business systems.
Prepare management reports relating to scheduling, service performance, inventory, costs and operational metrics.
Identify opportunities to improve operational processes, systems, scheduling efficiency, and customer service.
Support implementation of recent tools, technologies, and process improvements across the Equipment and Automation business.
Contribute to data accuracy initiatives involving equipment master data, service records, forecasting, and reporting.




Participate in cross-functional projects that improve business performance and customer experience.
Service Administration
Respond to customer service enquiries and coordinate follow-up actions.
Provide customers with updates regarding service schedules, parts availability, and installation activities.
Maintain service documentation and customer records.
About you
Minimum 3-5 years' experience in field service coordination, workforce planning, logistics, supply chain, operations, or customer service
Experience within manufacturing, industrial, packaging, engineering, or technical services environments preferred
Solid planning, scheduling, and organizational skills
Experience coordinating multiple stakeholders and competing priorities
Strong customer service orientation and communication skills
Proficiency in Microsoft Office applications, particularly Excel
Experience with SAP or similar ERP systems preferred
Ability to analyze operational data and generate meaningful reports
High attention to detail and accuracy
Qualifications
Diploma, Certificate, or Bachelor's Degree in Business, Operations, Supply Chain, Logistics, Engineering, or related field preferred.
Minimum 3-5 years' experience in a service coordination, operations, logistics, scheduling, or administration role.
Proficiency with Microsoft Office and ERP systems.
Valid Australian Driver's License preferred.
Why Work at Sealed Air?
We have a very diverse and inclusive culture.
We invest in developing our people.
You can hone your expertise and further develop your career with a global leader in packaging solutions.
You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.
Ready to make an impact?
*Applicants must have permanent work rights for Australia.
A detailed job description is available.
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📌 National Service Operations Coordinator (Melbourne)
🏢 Sealed Air
📍 Melbourne