The Iconic is seeking an Associate Director for Customer Operations & Transformation to steer the evolution of our customer operations into an AI-enabled function that enhances efficiency, value, and customer outcomes.
Reporting to the CCO, you will drive strategic transformation across global teams and align CX with commercial goals.
You will lead onshore and offshore teams, build business cases, and champion AI-driven improvements to reduce cost-to-serve while improving NPS/CSAT and lifetime
#J-*****-Ljbffr
📌 Associate Director, Ai-Driven Customer Ops & Transformation (New South Wales)
🏢 The Iconic
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.