Auto & General Insurance is seeking a Senior Manager, Conversational AI to lead the newly formed team and drive strategy, development, and deployment of enterprise-grade AI agents across customer and third-party interactions.
You will oversee end-to-end lifecycle within Genesys Cloud, partner with Sales, Service, IT and Compliance, define governance, KPIs, and ensure ethical AI practices while delivering measurable efficiency gains.
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📌 Head Of Conversational Ai & Customer Experience (Queensland)
🏢 Auto & General
📍 Queensland
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