Mantra Parramatta,positioned in the Parramatta CBD, offers a touch of chic in the heart of Sydney's west.
With over 180 studio and 1 bedroom apartments, Social House dining and bar, 3 conference rooms, gym and pool, Mantra Parramatta is a popular venue for government, corporates, groups and leisure guests to enjoy.
Purpose
As the Operations Manager, your focus is on fostering a positive guest experience, maximising revenue, and ensuring seamless and effective operations across all areas of the property.
By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence.
Primary Responsibilities
Lead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needs
Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments
Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards
Implement and maintain safety protocols and security measures with guests, staff, and property in mind
Address and find solutions to operational issues and challenges
Provide mentorship and guidance to empower teams in developing their own expertise and personal growth
Skills and Experience
Proven experience as a Department Head or Operations Manager
Proven strong financial and business acumen
Genuine and effective communicator,



adept at managing relationships with both internal and external stakeholders
Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly
Poised and composed, even in high-pressure situations
Able to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as required
ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities-We are a world leading hotel operator!
With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.
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📌 Operations Manager (Sydney)
🏢 Accor
📍 Sydney