Senior Product Owner - Permanent - Melbourne (Hybrid)
Talenza is partnering with a large, complex B2B services organisation to hire a Product Owner to lead end-to-end product ownership across the customer domain - spanning Sales, Service, Marketing and Contact Centre.
This is a true "single PO for the whole of Customer" role: you'll own the roadmap, drive delivery, and manage BAU enhancements across a platform landscape anchored by Salesforce and integrated customer channels.
The role
You'll sit within the IT function, partnering closely with key business stakeholders to shape the vision and translate it into a pragmatic, deliverable plan.
The remit covers a connected ecosystem including:
Salesforce(core CRM/customer platform)
Website/CMS(Sitecore)
Contact Centre platform + telephony, with integrations into Salesforce
Marketing technology / analyticsand connected customer tooling
There's aclear roadmap and vision already in play, and you'll take ownership of defining, refining and executing it - while also keeping the lights on via structured BAU and small enhancements.
Key Responsibilities
Own the customer product vision and roadmapacross Sales / Service / Marketing / Contact Centre
Run prioritisation,
sequencing and outcomes with senior stakeholders (including non-technical audiences)
Leaddeliveryin partnership with technical/platform leads - shaping scope, dependencies, sequencing and the "how" (incl. practical architecture considerations)
OverseeBAU + small enhancements(and ensure the right work lands into the right release phases)
Work as part of (and help shape) a squad aligned toCustomer Connect- delivering new functionality and enhancements across Salesforce and integrated systems
Bring the consulting toolkit when needed: crisp problem framing,solid storyboarding, and executive-ready packs - while still being hands-on in delivery
Key Skills Required
To be considered, you must have:
Strong Salesforce experience(hands-on product ownership around Salesforce ecosystems)
Demonstrated experience as anactual Product Owner(not just BA/PM), including:Visioning + roadmapping
Delivery execution
BAU / enhancementsmanagement
Excellentstakeholder engagement, communication and influence
Comfort operating in aless mature environment- you can bring structure without getting stuck in process
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