T4B is looking for a senior Technical Account Manager — someone who's comfortable at the intersection of technology, commercial thinking, and genuine client relationships.
We're looking for a trusted advisor: someone clients rely on, someone the technical team respects, and someone who takes real ownership of their portfolio.
If you want autonomy, meaningful accountability, and the chance to genuinely shape how a growing MSP manages its key accounts, we'd love to hear from you.
About T4B
T4B is looking for a senior Technical Account Manager — someone who's comfortable at the intersection of technology, commercial thinking, and genuine client relationships.
We're looking for a trusted advisor: someone clients rely on, someone the technical team respects, and someone who takes real ownership of their portfolio.
If you want autonomy, meaningful accountability, and the chance to genuinely shape how a growing MSP manages its key accounts, we'd love to hear from you.
About T4B
T4B is a growing Managed Services Provider delivering IT support, cybersecurity, Microsoft 365, AI, Infrastructure and hosted voice solutions to businesses across the east coast of Australia.
We work with clients who value competence, responsiveness, and straightforward advice, and we back good people when they deliver.
This is a collaborative, in-office role — we've found that strong relationships and fast decision-making come more naturally when the team and clients are engaging face-to-face.
The Role
As Technical Account Manager, you'll own a portfolio of key clients and be accountable for:
Relationship strength
Commercial outcomes
Technical alignment
Retention and growth




You'll be the main point of accountability for your clients on Strategy, alignment and advice.
This is a senior role suited to someone who enjoys responsibility and takes pride in doing things well.
Ideally you will be based at our head office in Chelsea Heights, VIC, although we are happy to consider Bendigo based candidates who would be based in our Golden Square office.
, with regular visits to Melbourne required.
What You'll Be Accountable For
Client Leadership
Be the trusted technical and commercial advisor for your accounts
Run meaningful QBRs and strategy conversations
Understand each client's business, risk profile, and growth plans
Commercial Ownership
Identify and drive upsell (but not oversell), lifecycle refresh, and improvement opportunities
Own quoting, proposals, renewals, and commercial outcomes
Protect margins while delivering real value
Technical Credibility
Translate business needs into clear technical outcomes
Confidently discuss infrastructure, Microsoft 365, security, backup, networking, and cloud
Offer thoughtful, constructive pushback on legacy environments or outdated approaches, internally and with clients
Ensure Technical delivery team is aligned with your solutions.
Execution & Standards




Work closely with the engineering team to ensure work is delivered to expectation
Stay ahead of escalations before they become problems
Keep CRM, documentation, and forecasting clean and accurate
Partner with the CEO and technical team manager to develop and improve account management frameworks across the business
What Success Looks Like
Clients come to you directly, confident you'll take care of it
Renewals are calm, predictable, and often early
Engineers trust your scoping and direction with healthy collaboration
You spot issues before clients feel them
Your accounts grow because clients want more from T4B
What You'll Bring
Must-Have
Solid MSP background
Proven success managing and growing B2B client portfolios
Real technical depth, not just sales ability
Excellent written and verbal communication
Strong follow-through and personal accountability
Victorian Drivers License
Highly Valued
Experience with Microsoft 365, Azure, security frameworks, backup, networking
Commercial acumen — an understanding of margin, effort, and value
Confidence to raise concerns constructively when something isn't right
How We Work
This is an office-based role in Chelsea Heights, with regular client visits
We value performance and ownership, and we support that with an environment built around being present and connected with the team
We're happy to talk about what flexibility can look like within that
What We Offer
Senior-level salary
A genuine seat at the table in a growing business
Autonomy, backed by a supportive structure
Real scope to do your best work
#J-*****-Ljbffr

📌 Technical Account Manager (Msp) (Hobart)
🏢 T4B
📍 Hobart