We are looking for a Senior Business Analyst with deep Utilities domain expertise across energy retail and telecommunications.
The ideal candidate brings strong knowledge of end-to-end utility business processes and has worked on CIS/billing platforms 3 with hands-on experience in Gentrack Velocity highly regarded.
KEY RESPONSIBILITIES
Own requirements analysis and documentation across core utility domains - billing, metering, customer lifecycle, market transactions, payments, and credit management.
Deep understanding of end-to-end energy retail processes - Customer Onboarding, Meter-to-Cash, tariff structures, network charges, and settlement.
Support compliance with Australian energy market frameworks, AEMO market procedures, MSATS/CATS transaction flows, and B2B messaging.
Analyse complex billing scenarios - consumption-based billing, adjustments, rebills, concessions, and final bills - and translate these into transparent functional requirements.
Work across metering processes - meter reads, MDS/MDM data flows, interval data validation, and their downstream billing impacts.
Translate business requirements into functional designs, process maps, and configuration specifications for CIS/billing platforms including Gentrack Velocity.
Lead UAT planning,



test scenario development, defect triage, and business sign-off.
Engage stakeholders across operations, regulatory, and technology teams throughout delivery.
REQUIRED SKILLS & EXPERIENCE
5–8 years of BA experience in the Energy/Utilities sector - preferably Australian or New Zealand energy retail.
Strong working knowledge of energy market operations - billing, metering, market transactions, collections, credit/debt, and customer management.
Solid understanding of AEMO market frameworks - NEM, MSATS, CATS, B2B procedures, switching, and NECF compliance.
Experience working on CIS or billing platform implementations or transformations.
Hands-on experience with Gentrack Velocity - configuration, billing modules, or market transactionlows.
Proficiency in Jira, Confluence for requirements and backlog management.
DESIRABLE
Exposure to MuleSoft or middleware integration patterns in a utility context.
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📌 Business Analyst Utilities (Melbourne)
🏢 Peachy Cypher
📍 Melbourne