Salary/Level: Level 5, $108,848 - $118,961 pa, PSCSAA ****
Come join the team at the new Department of Housing and Works.
The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.
We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.
Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.
We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.
We are committed to ensuring our hiring processes are inclusive.
If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contactJobs and Skills WAon .
If you are a person living with disability and require any adjustments or accommodations, please contact Priya Ullagaddi via email at .
You can also reach us through theNational Relay Service.
When you join us, you can enjoy a variety of benefits, including:
flexible work options,including working from home up to 2 days per week.
professional development,training, and on-the-job learningto advance your career.
generous leave entitlements,which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year.Access to cultural leave for Aboriginal and Torres Strait Islander people.




modern workspaces, where youchoose your workspacethat assists you to do your best work.
access to activity-based work hubs in the CBD, Fremantle and Joondalupfor ad hoc flexible work.
corporate discountswith selected health insurance providers and access to wellness programs.
Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.
About The Role:
The Service Desk Team Lead supervises and coordinates the day-to-day operational activities of the Service Desk.
The role plays a critical role in the efficient and effective delivery of Information and Technology (I&T;) services and ensuring customers' needs and expectations are met.
As the first point of contact to Technology Services this role is responsible for ensuring the Service Desk team delivers quality, customer-focused technical support to the business, across multiple locations, services, platforms and technologies, in line with service level agreements, standards, policies and procedures.
This includes incident, change and problem management, end-user computing and, user administration.
About You:
In this role, you will bring extensive experience in Service Desk operations and team leadership.




You thrive in fast-paced environments and excel at managing and mentoring a team to deliver exceptional customer service to all stakeholders, ensuring SLA compliance and efficient incident resolution.
You are confident in making sound decisions under pressure and implementing effective solutions to complex challenges.
Through your leadership, you motivate and empower your team to achieve outstanding results, fostering a collaborative culture focused on continuous improvement and service excellence.
This position operates in the context of Leading Others.
This means that you will motivate and enable others to deliver high quality work.
You will balance time between doing the work and coaching, guiding and developing others.
This requires a significant shift in thinking from 'doing' to supporting others to 'do good work'; and consideration of present and future needs when allocating time to the team and projects you lead.
You will articulate how work is to be done, providing transparent direction and feedback.
Further Job-Related Information:
For further information about the position please contact Priya Ullagaddi on (not to be contacted for Applicant Information Packs or assistance with lodging your application).
Currently there is one (1) permanent full-time positionavailable for filling.
Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next eighteen (18) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency.
Closing Date: Monday, 24 August **** at 4:00pm (AWST)
#J-*****-Ljbffr

📌 Service Desk Team Lead (Western Australia)
🏢 Department of Housing and Works
📍 Western Australia