Sydney CBD | Permanent | Fulltime in Sydney CBD office
We're working with a high regarded professional services organisation is looking for a Desktop Support Analyst to join their Sydney IT Services team.
This is a hands-on second level support role in a busy corporate environment.
You will be the face of IT for the business, working across desktop, mobile and AV, with real ownership of the tickets you pick up.
The team is small, cooperative and takes the user experience seriously, from the boardroom down to the desk.
You will work a rotating shift roster covering extended business hours, and take part in a national after hours on call roster.
What you will be doing
Frontline technical support face to face, over the phone and through the service management platform, owning incidents and requests end to end
Resolving tickets within agreed service levels and keeping users updated along the way
Managing end user devices, including allocation, asset tracking and lifecycle
Audio Visual support across meeting rooms and event spaces, setting up and testing gear ahead of time
Providing live support during meetings and events so nothing falls over on the day
Working with the infrastructure and wider IT teams on AV solutions and service improvements
What you will bring




Solid experience supporting a Windows desktop environment, covering PCs, laptops, printers, mobile devices, remote access and peripherals
Hands-on Audio Visual support experience in a corporate setting, including meeting room technology, video conferencing platforms, displays, microphones and presentation equipment, and the confidence to support senior stakeholders live in the room
Working knowledge of VoIP, mobile and internet technologies
Exposure to network and server systems, including switches, routers and patch panels
An understanding of ITIL and change management processes
The ability to explain technical concepts in plain language to non technical people
A proactive, self starting approach and sound problem solving ability
Calm under pressure, with the ability to juggle competing priorities
Why this one is worth a look
Permanent role in a stable, well resourced technology function
Significant investment going into AI and emerging technologies, with exposure to both internal and external AI tools
Flexible and hybrid working
Strong benefits package, details available on application
A team that promotes from within and supports people to build technical depth
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📌 Senior Desktop Support Analyst (New South Wales)
🏢 Excolo
📍 New South Wales