ICT Service Desk Officer
Box Hill | Close to public transport and shops
Continuous learning culture | Participate in workshops, training, and development programs
Temporary Full Time | Monthly Day Off
Box Hill | Close to public transport and shops
Continuous learning culture | Participate in workshops, training, and development programs
Eastern Health
Eastern Health is one of Melbourne's largest public health services.
We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.
Our Employee Value Proposition is "Being a part of Eastern Health means belonging to a welcoming team of healthcare experts".
This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER.
Bolder than a vision for the future, our promise calls us to action.
We know that working together is the only way we can achieve what is necessary for a healthier future.
About the role
The role of the ICT Service Desk Officer is a customer facing role, primarily responsible for the logging, resolution and escalation of ICT service incidents.
The role will work primarily on the EH ICT Service Desk and includes acting as a primary contact point for staff requiring assistance from the ICT department.
The position will report to the Service Desk Manager.
About you
An excellent technical understanding of a broad range of IT systems
Ability to work effectively under pressure, as well as great time management skills




Excellent customer service and communication skills with a positive, can do attitude.
The ability to work as part of a diverse team
Please refer to the attached position description for further details of the role.
Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the .
Click or tap if you trust this link.
Australian Immunisation handbook (based on ATAGI advice).
Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.
Those that are offered and/or start between January and April do not require an up to date vaccination for Influenza to progress providing they are aware of its requirement later in the year.
Those that are offered and/or start between May and December require the up to date Influenza vaccination prior to offer.
What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!
Mentor and Shadowing program
Access to discovery days across our 50 sites
Study and professional development leave
Friendly & supportive teams
Commitment to Diversity, Equity and Inclusion




Fitness Passport for work-life balance
Employee Assistance program accessible for you and your loved ones
Flexible working hours and excellent entitlements
Salary packaging options and an employee advantages scheme
Access to Private Health Insurance offers
Digital upskilling, such as excel and Power-Bi training
Cafes at all of our Hospitals
Good to know
We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
Advertising may end before the closing date.
We do not accept recruitment agency application
If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.
Please click here for position description link
Contact Person: Tim Poynter
Contact Number: *********
Contact Email: ***email_hidden***
Job Posting End Date: 16/09/2026
Our Values in Action
Respect for all | Safe always | Partnering in care | Learning and improving every day
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📌 Ict Service Desk Officer (Melbourne)
🏢 Eastern Health
📍 Melbourne