Posted Thursday 20 November **** at 3:00 pm
Dispatch Officer
Department
Contracts
Reports directly to
Operations Manager
Reports INdirectly to
Contracts Manager
number of reporting relationships
2
Travel Requirements
Travel required within the metropolitan area on a frequent basis
Employing entity
Capital Transport and Logistics Group Pty Ltd
authority to act
This position must act within written group policies, procedures and operations manuals.
All decisions outside these parameters must be approved by your direct manager.
Critical relationships (internal)
National Operations Manager
National Account Manager
State Manager
Contracts Manager
Contracts Department
Fleet Management Department
Taxi Trucks Department
Administration Department
Critical relationships (EXternal)
Existing Clients
Existing sub-contractors
Position Summary
As a Dispatch Officer, you will report directly to the Operations Manager/Supervisor and indirectly to the Contracts Manager.
You are responsible for scheduling the sub-contractors' daily runs based on the most effective route, and liaising between the client and the sub-contractor to ensure all deliveries are completed within the agreed timeframes.
You must ensure customers are kept informed of any variables or delay with their delivery.
It is imperative that you are highly proficient in all Contract client delivery processes and requirements, as well as acutely aware of Work Health and Safety legislation and how it relates to our sub-contractors and service provision.
1. Key Responsibilities and Tasks
1.1 scheduling and contract operations
Use your best endeavours to ensure the 80% of jobs are picked up and delivered within the agreed timeframes.
This timeframe may differ between clients; therefore, you must ensure you are aware of the agreed service targets of all Contracts clients
Effectively allocate work to the Contracts fleet to ensure that service levels are consistently met.
This includes:




Proficiently operating a two-way radio by communicating clearly, professionally and concisely with sub-contractors at all times;
Ensuring that jobs are allocated to the correct vehicle type and do not exceed the vehicle's carrying capacity at any time;
Scheduling pick-up and delivery runs based on the most efficient route;
Possessing an exceptional understanding of our Contracts service provision and our clients' expectations to foresee issues and resolve them before they occur; and
Ensuring sub-contractor PDA equipment is used correctly and efficiently.
Ensure all jobs have been despatched for the following day and that the appropriate sub-contractors have been contacted (emailed/called/SMS depending on the client) with the details of each run
Send all jobs to the sub-contractor's PDA for the following day's jobs prior to leaving for the day
Make HDS bookings within 3 days of the client's job booking request and subject to their availability
Review and modify the daily manifests received from clients and upload these manifests into the Transport Management System ("TMS") once completed and within one hour of receiving them
Monitor and adhere to all restrictions that an injured or impaired sub-contractor may have.
This includes but is not limited to sub-contractors participating in Return-to-Work programs.
You must ensure that no jobs outside of these restrictions are allocated to the sub-contractor and elevate any non-compliances to the Return-to-Work Coordinator without delay
Monitor sub-contractor hours of work and ensure that all sub-contractors adhere to the Company Fatigue Management Policy
Scheduling:
Review the fatigue management email upon receipt daily;
Review driver workloads throughout the day, particularly post 2pm to ensure that the deliveries yet to be completed can be executed within the driver's maximum work hours; and
Re-distribute jobs as appropriate, where drivers may breach their maximum work hours.
Regional:
Before allocating country work, you must assess whether the sub-cont...
#J-*****-Ljbffr

📌 Contracts - Dispatch Officer (Brisbane)
🏢 Capital Transport Group
📍 Brisbane