At Crystalbrook Collection, we do things differently.
Driven by our mission to harness the spirit of wonder, we embrace responsible luxury, positivity, creativity, and fun, delivering locally unique hospitality experiences for our community.
We're not just another hotel group - we're a bold, sustainably minded collection that puts people and place at the heart of everything we do.
Guided by our values - We are Customer Obsessed, We are Collaborators, and We are Courageous - we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.
This is a great opportunity for someone with experience in hotel sales, reservations, revenue, groups or commercial hotel operations who enjoys pace, detail, customer connection and the satisfaction of seeing enquiries turn into revenue.
Working closely with Sales Account Managers, Revenue, Food and Beverage and our CSC Groups Team, you will play an important role in delivering a seamless customer journey from enquiry through to confirmed booking and handover.
What you will be doing:
Respond to incoming event and group enquiries in a timely, professional and engaging way
Prepare tailored and competitive proposals including rates, inventory, terms, deposits and cancellation conditions
Work with Revenue to ensure quotes align with demand periods, pricing strategy and commercial opportunity
Collaborate with Sales Account Managers to support key account activity and customer relationships
Identify opportunities to elevate the guest experience through catering, upgrades, experiences and value-add options




Follow up issued quotes with discipline and confidence to support strong conversion outcomes
Maintain accurate CRM records, enquiry status updates and customer information
Provide clear handover notes to the CSC Groups and Events Teams for confirmed bookings
Support monthly reporting on enquiry volume, conversion, revenue secured and materialisation performance
About you
You will bring a strong customer focus, great attention to detail and the ability to manage multiple enquiries, priorities and deadlines at the same time.
You communicate warmly and professionally, enjoy working across departments and have the commercial confidence to balance customer needs with revenue opportunity.
You will also have:
Experience in hotel sales, reservations, revenue or a similar commercial hotel environment
Excellent written and verbal communication skills
Confidence engaging with customers, agents and partners by phone and email
Strong organisation, accuracy and follow-up discipline
Proficiency in Microsoft 365
Experience using Opera PMS or Opera Cloud
A proactive, intuitive and solutions-focused approach
Experience with CRM systems including Opera, group bookings, MICE, corporate business or hotel commercial technology would be highly regarded.
Why us:
You will work alongside exceptional people in a supportive,



collaborative and agile environment.
We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:
50% F&B; discount across all Crystalbrook restaurants and bars
$99 room rates and a generous friends and family discount
Enhanced parental Leave and lifestyle benefits
A commitment to a green future through enhanced sustainability practices
Access to our internal mobility program and team reward schemes
Online learning and training with tailored career development pathways
A culture of collaboration, elevating experiences and diversity
Limitless career opportunities in a fast growing, dynamic environment
Regular service recognition and team engagement events
We value diversity and inclusion, welcoming people of all backgrounds.
If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.
As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded.
In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD.
Our growth trajectory continues with exciting plans for current hotels in Adelaide and Canberra during **** and continued ambitions for further expansion both domestically and internationally.
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📌 Groups Coordinator (Queensland)
🏢 Crystalbrook Riley
📍 Queensland