Lead a high-performing team. Drive results. Make a difference.
We are seeking an experienced and motivated
Team Leader
to join our
Transurban team
. This is an exciting opportunity for a proven leader who thrives in a fast-paced environment and is passionate about coaching teams, achieving targets, and delivering exceptional customer outcomes.
As a Team Leader, you'll be responsible for leading and developing a team of Customer Relationship Managers while ensuring operational targets, client service levels, and compliance obligations are consistently achieved.
What You'll Be Doing
Leading, motivating, and coaching a team of Customer Relationship Managers
Monitoring team performance against KPIs, SLAs, and operational targets
Conducting daily team huddles and performance discussions
Managing work queues, inboxes, and dialler activities
Acting as the first point of contact for escalations, disputes, and complaints
Delivering ongoing training, coaching, and development initiatives
Producing and presenting daily and monthly performance reporting
Conducting regular quality assurance audits and account reviews
Collaborating with Compliance and Operations to maintain regulatory standards
Supporting client reporting and performance reviews




Driving continuous improvement initiatives across processes and workflows
Building strong relationships with internal and external stakeholders
What We're Looking For
Previous leadership experience within a collections, contact centre, or customer service environment
Robust knowledge of debt collection practices and customer care principles
Exceptional communication and interpersonal skills
The ability to coach, mentor, and develop high-performing teams
Strong problem-solving, conflict resolution, and organisational skills
Experience working within compliance-driven environments
Confidence analysing performance metrics and reporting data
High attention to detail and the ability to manage competing priorities
A positive, resilient, and solutions-focused approach to leadership
Why Join ARMA?
High-performing, energetic workplace culture
Staff competitions with great prizes throughout the year
Regular team outings, social events, and celebrations
Genuine career growth and development opportunities
Supportive and collaborative leadership team
Ongoing training and professional development
High-performing, energetic workplace culture
Opportunity to make a real impact on team success and customer outcomes
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📌 Team Leader Collections (Queensland)
🏢 seek.com.au
📍 Queensland